Welcome to Clarins Help!

Here you will find answers to your questions about shopping at, your order, payment options and more. Simply select from the categories below to view answers.

For all order and website questions
Customer service hours are
Monday to Friday 8:00am - 6.00pm
Saturday 9am to 5pm (excluding bank holidays)
Please allow at least 72 hours for a response to your enquiry

  • Help you place your order
  • Order tracking
  • Comment or complaint about your last order
  • Question about the website
  • Question on an Online promotion
  • Subscribe or unsubscribe from the Clarins newsletter
  • Returns policy
  • Question on Clarins Online loyalty scheme
Email us at


For general information on our products
Customer service hours are
Monday to Friday 9:30am - 5.00pm (excluding bank holidays)

  • Product Information
  • Details on product ingredients

Email us at

Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.


Did not find your question?

To contact our customer service representative
please complete our customer service form


Alternatively, you may also
email us at