Instructions for returning products
Whatever the reason for returning products to the Vendor, the Customer is advised to follow the following instructions in order to facilitate processing of the return:
- Use the original packaging to return the product.
- Fill in and attach the Return Form (to be separated from the Delivery Slip)
The products can be returned by the Customer under the conditions and according to the instructions below:
- We accept the return of any item purchased on the site if it is returned within 14 days from the date of receipt of the order by the Customer.
- We invite the Customer to attach the Return Form attached to the order to facilitate the processing of the said return.
- The refund is the total amount paid on the purchase, including delivery charges. It should be noted that only standard delivery charges will be taken into account (the amounts corresponding to express or special items will not be supported).
- The return postage costs are prepaid by Clarins.
- The product must be intact, in its original condition, in its packaging, with its accessories and instructions, It must not have been used.
- If a box or a set should be returned, it is imperative to send all of this box or set.
In particular cases of texture or perfume altered or intolerance we invite you to contact us beforehand by email at firstname.lastname@example.org. A specific return procedure will be communicated to you.
To return an item, the Customer is advised to follow the following instructions : Use the original packaging to return the product
Fill out and attach the Return Form attached to your order.
Paste the prepaid return label attached to the order (above the return form) on the package.
Depoist the return package in your nearest UPS center and keep proof of postage. Find your nearest UPS center : www.ups.com/dropoff
Any risk related to the return of products is borne by the Customer.