Delivery & Returns

Have you changed your mind?

Your satisfaction is of the highest importance to us, and we're pleased to give you the option to return your order free of charge.

The process is very simple: To do this, simply follow the instructions in our "How do I return a product from my order?" section.

Please note that your package must be returned within 14 days of receipt.

We do not offer exchanges or credit notes, only refunds.

Any sums paid as a donation to an association when you placed your order will not be refunded.

As your satisfaction is our top priority, we offer you the option of a free return within the 14-day withdrawal period.

To return an item, please follow these instructions:

1. Use the original packaging to return the product (an extra strip of adhesive tape has been added to the packaging to make it easier to reuse).

2. Log in to your Clarins customer account at clarins.ie, go to the “My Order History” section, then select “Return” at the bottom right of your order.

3. Follow the instructions to select the product(s) to be returned, the quantity and the reason for the return.

4. Contact the customer service here to obtain your prepaid return label.

5. Stick the prepaid return label onto the parcel, then drop it off at your nearest DPD centre and keep the proof of posting. Find your nearest DPD centre here.

6. A confirmation email will be sent to you as soon as your parcel is received and your request has been processed.

If you placed your order without logging in, you can use our ‘Manage my order’ section. By entering your order number and email address in the relevant fields, you will be taken to your order summary, at the bottom of which you will find a link labelled ‘Return one or more items’, which allows you to generate your prepaid return label.

The product must be intact, in its original condition, in its original packaging, and include all accessories and instructions. It must not have been used.

If a box set or set is to be returned, it is essential that the entire box set or set is returned.

If you have any questions or specific concerns regarding texture, altered fragrance or an allergy, please contact us via the contact form.

Want to know more about tracking your return?
Our customer service team is available via our contact page. Make sure you have your return number to facilitate the processing of your request.

Your return request will be processed promptly and are processed within 14 working days of receipt.

No, we only offer refunds for returned products.

To buy the product you would like, we ask that you place a new order.

We offer standard home delivery with DPD standard Delivery.

All orders placed before 3pm will be dispatched the same day (Monday to Friday, excluding public holidays).

Delivery charges are included with DPD delivery from a value of €50.

Orders can be delivered in Republic of Ireland.

We do not deliver to overseas.

*Delivery times depend on delivery zones and can take up to 2 days longer.

When you log in to your Clarins.ie account, you will have access to an address book which allows you to register a different delivery address from your billing address.

When you place your order, simply select the delivery address of your choice.

Sending a gift? No problem: the package will be delivered to the address indicated with a delivery note which does not include the price.

Your satisfaction is of the highest importance to us, and we're pleased to give you the option to return your order free of charge.

If you want to change the access point initially chosen when placing your order, we invite you to create a DPD account on the dpd.com website and make a direct request for your package to be redirected to a different access point. You can learn more on the DPD.ie website.

Please note that to make this change, the package must not already have been delivered.

An order dispatch email will be sent to you as soon as your package is picked up by our delivery service. You will find the tracking number and a link to track your Clarins order in the email.

If you have created an account, you can also click on the "Track Your Order” link in the My Account section.

For your order to be dispatched the same day, it must be placed before 3pm. After 3pm, the order will be dispatched on the next working day.

The delivery service will undertake to deliver to you within the following time limits depending on the option you have chosen:

- DPD Standard Delivery: 4 to 5 working days

An email dispatch confirmation is sent as soon as your package has been picked up by the delivery service selected. If you have not received this email, first check it hasn't gone into your junk mail

If this is not the case, we invite you to go to "My Account", then to "My Orders", and in "My Products and Samples", you will find :

- Your order status

- Summary of products ordered

- A link to "Track Your Order"

Your return request will be processed promptly and are processed within 14 working days of receipt.

My package has been returned to your warehouse but I haven't received a refund confirmation email within 10 days?

We ask you to contact our customer service team via our contact page.
Please have your order and return number ready to facilitate your request.

For any returned order paid by gift card, a new gift card will be issued.

Got some balance left on your card or any questions about this?

Contact our customer service team via our contact page. We ask you to provide us with your order and return number.

If the delivery service was unable to deliver your package or drop it off at an access point, your package will be returned to us.

All returned packages are subject to a refund. We therefore advise that you place a new order.