Our Products & Services

Our Products & Services

DISCOVER OUR PRODUCTS

  1. How do I use Clarins products?

    Application methods specific to each product let you get the most out of them.

    You can find application tips on each product page at Clarins.com.

    Application videos are also available in the Beauty School section.

    Be inspired and let your beauty radiate. Whether you're looking for make-up or face care products, there are lots of videos waiting for you!
  2. How do I find the right product for me?

    Discover our expertise and advice through a Clarins Beauty Consultation.

    START YOUR BEAUTY CONSULTATION NOW
    Your Clarins Beauty Consultation guides you through our product lines and helps you create your own tailored beauty programme.

    You'll get answers to a variety of questions about your skin, your concerns, your preferences and the type of products you are looking for.

    You will then get a list of products which are ideal for your beauty ritual, along with recommendations for a particular occasion or event.

    Your Skincare Routine will be created and stored in your Clarins profile, in the "Beauty Consultation" section. You can even print it out!

    Your profile not only contains product recommendations, but also application advice.
  3. What active ingredients can be found in Clarins products?

    You will find natural active ingredients and other components in our products. Find descriptions for our main active ingredients as well as the relevant product ranges here.

    To find out the composition of our products, we invite you to consult the product data sheets on our website. The full INCI list can be found at the very bottom of the page in the ingredients section:

OUR POINTS OF SALE & SPA

  1. Can I cancel or change my spa treatment booking?

    You may cancel or modify your treatment up to 24 hours before the date of the appointment.

    In case of cancellation or changes in the 24 hours before the appointment, the cost of the reserved treatment registered to your card, corresponding to a deposit, will be debited.
  2. Where can I buy Clarins products?

    To purchase a Clarins product, you can place your order directly on our website or find your closest Clarins store on our "Find A Store" section here.

SAMPLES

  1. Is it possible to receive samples?

    We are not able to send samples directly to you by post.

    However, you can discover our products:

    • At our authorised sellers (pharmacies and department stores). The addresses closest to you are available here.

    • On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products, subject to availability.
  2. I would like to receive prizes (e.g. samples and goodies) for an event

    You have asked to be sent samples and promotional items for your event.

    We regret that we are unable to respond favourably to your request.

    These are exclusively reserved for our Clarins stores, stands and authorised sellers.
  3. How can I test your products?

    If you would like to test some of our products, we recommend that you discover our Clarins box!

    Throughout the year, Clarins offers complete skincare and make-up routines for your skin. Subscription-free Clarins beauty boxes, just for you!

PRODUCT INFORMATION & COMPLAINTS

  1. I want to find out more about your products

    Clarins is pleased to answer all your most pressing questions in its Beauty FAQ.

    From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.
  2. How do I leave a review online?

    We love reading your thoughts! Please do not hesitate to share your experiences with us after using our products.

    Go to the product page, "Reviews" section and then "Write A Review".

    A window will open where you can fill in the short form and click "Post Review". Your opinion will be subject to moderation by our team before publication.

    All your comments about Clarins products will be stored in your account at www.clarins.com.
  3. I have a problem with my product

    Despite the care we take to deliver the highest quality products, you have encountered a problem with one of our products.

    Please write to us via our contact form and we will quickly respond with the most suitable solution.