My Loyalty Scheme

My Loyalty Scheme

HOW DOES THE SCHEME WORK

  1. How does the loyalty programme work?

    When you place an order on www.clarins.ie, you automatically earn loyalty points to use towards future purchases.

    Earn 1 point for every €1 you spend online (not including delivery charges, loyalty codes and online gift voucher purchases).

    When you place an order, your earned loyalty points will automatically be credited to your account within 30 days from the date the order is dispatched from the warehouse. There is an additional waiting period of 14 days before they can be redeemed.

    Loyalty points are valid for 12 months.

    After reaching 200 points, you will automatically receive an e-mail with a loyalty code to use on www.clarins.ie. This code will offer you €20 off your next order of €50 or more.

    Loyalty codes expire 6 months from the date of issue. Please be aware that your €20 loyalty code cannot be applied to a product of a lower value.
  2. How do I check my loyalty points?

    When you log onto your account and click on the "My Clarins" section, you will be able to view your pending points, released or redeemed points in “My Rewards”.

    1) Pending Points: When you place an order on www.clarins.ie, points are allocated to your account within 30 days from the date the order is dispatched from the warehouse. There is an additional waiting period of 14 days before they can be redeemed.

    2) Released Points: After the 14 day waiting period has passed, earned points will be released and added to your available balance. Points are valid for 12 months.

    3) Redeemable Points: After reaching 200 released points, you will automatically receive an email with a loyalty code worth €20 to use on your next order over the qualifying spend threshold of €50 . Loyalty codes expire 6 months from the date of issue.
  3. How many loyalty points do I receive for a purchase?

    • Everyone who registers for an account will automatically earn 20 loyalty points.
    • You earn 1 point for every €1 spent on www.clarins.ie (not including delivery charges, loyalty codes or online gift voucher purchases.)

POINTS EARNED

  1. How long will my loyalty points/code be valid for?

    Points are valid for 12 months and your loyalty code expires 6 months from the date of issue.
  2. Why aren't my loyalty points updating?

    Points acquired by purchases will appear in your account within 30 days of the date of dispatch and have an additional waiting period of 14 days before they can be redeemed.

    After the 14 days waiting period has passed, earned points will be released and added to your available balance.

MY GIFT

  1. How do I use my loyalty points?

    After reaching 200 released points, you will automatically receive an e-mail with a loyalty code to use on www.clarins.ie. This loyalty code entitles you to €20 off your next order of €50 or more. To use your code, simply paste it in the "Loyalty Code" box during the checkout process. When a loyalty code has been accepted, it will be displayed on the “Order Review” page. Please note you may use one loyalty code per order and may combine it with any current gift offer that does not require a code on the site, providing your total order value is over the qualifying spend threshold of €50.

    Once you have been sent your loyalty code, the points will be deducted from your rewards balance.

    Clarins points have no cash value and can only be redeemed for products from www.clarins.ie.

    Loyalty codes are not tied to you. You may wish to give yours to a friend, however, each code can only be used once.

    If an order which generated points is refunded, the amount of points originally granted will be deducted from your pending balance.
  2. Can my loyalty code be combined with other promotional offers?

    Please note you may use one loyalty code per order and may combine it with any current gift offer that does not require a code on the site, providing your total order value is over the qualifying spend threshold of €50.

    Please note Build Your Own Kit is excluded from all discount promotions, including loyalty codes.