My Loyalty Scheme

My Loyalty Scheme

HOW DOES THE SCHEME WORK

  1. How does the loyalty programme work?

    When you place an order on www.clarins.com, you automatically earn reward points to use towards future purchases.

    Earn a point for every 1€ you spend Online (not including VAT, delivery charges, loyalty voucher codes and Online Gift Vouchers).

    When you place an order, your points will be allocated to your account. The earned reward points will automatically be credited to your account 30 days from the date the order is dispatched from the warehouse.

    Points are valid for 2 years.

    After reaching 200 points you will automatically receive an e-mail with a promotional code to use on www.clarins.com. This promotional code will offer you a 20€ towards your next order.

    Loyalty codes expire 6 months from the date of issue. Please be aware that your 20€ loyalty code cannot be applied to a product of a lower value.
  2. How do I check my points?

    When you log onto your Account and click on the "My Clarins" section, you will be able to view your pending points, released or redeemed points in “My Rewards”.

    1) Pending Points: When you place an order on Clarins.com, points are allocated to your account. Points acquired by purchases will appear in your account and have a waiting period of 14 days before they can be redeemed.

    2) Released Points: After the 14 days waiting period has passed, earned points will be released and added to your available balance. Points are valid for 2 years.

    3) Redeemable Points: After reaching 200 released points you will automatically receive a voucher with a promotional code worth 20€ to use on your next order. Loyalty codes expire 6 months from the date of issue.
  3. How many points do I receive for a purchase?

    • Everyone who registers for an account will automatically earn 20 points.
    • Purchasing products grants you 1 point for 1€ (not including delivery charges, Loyalty Voucher Codes or Online Gift Voucher purchases.)

POINTS EARNED

  1. How long are my points valid for?

    Loyalty codes expire 6 months from the date of issue.
  2. Why aren't my points updating?

    Points acquired by purchases will appear in your account and have a waiting period of 14 days before they can be redeemed.

    After the 14 days waiting period has passed, earned points will be released and added to your available balance.

MY GIFT

  1. How do I use my reward points?

    After reaching 200 released points you will automatically receive an e-mail with a promotional code to use on www.clarins.com. This promotional code entitles you to 20€ towards your next order. To use your code, simply paste it in the "Loyalty Code" box during the checkout process. When a promotional code has been accepted, it will be displayed on the “Order Review” page. Please note you may use one loyalty promotional code per order and may combine it with any current gift offer that does not require a Promotional Code on the site, providing your total order value with your Loyalty code applied is over the qualifying spend threshold.

    Once you have been sent your Loyalty code, the points will be deducted from your Rewards balance.

    Clarins points have no cash value and can only be redeemed for products from www.clarins.com.

    Loyalty codes are not tied to you. You may wish to give yours to a friend, however, a promotional code can only be used once.

    If an order which generated points is refunded, the amount of points originally granted will be deducted from your pending balance.
  2. Can my voucher be combined with other promotional offers?

    Please note you may use one loyalty promotional code per order and may combine it with any current gift offer that does not require a Promotional Code on the site, providing your total order value with your Loyalty code applied is over the qualifying spend threshold.

    Please note Build Your Own Kit is excluded from from all discount promotions, including a Loyalty code.