My Account

My Account

CREATE AN ACCOUNT

  1. What are the advantages of creating an online account?

    With your online account, you will be able to:

    Follow the progress of your order
    Find details for your purchases in store and online
    Manage and change your personal information
    Check your loyalty points and discount vouchers
    View and edit your favourite items list
    Submit reviews about our products
    You can also take advantage of all the benefits of our loyalty programme: Clarins Club!

    All information provided is strictly confidential. It will be used exclusively by internal departments at Clarins for the sole purpose of making a delivery or serving you better and will never be passed on to third parties. In accordance with the French law "Informatique et Libertés" n° 78-17 as of January 6, 1978, you have the right to access, rectify, oppose and delete data that concerns you by contacting Clarins. To do this, please contact us by filling in our contact form.
  2. How do I register my account?

    To create an online Clarins account, click the "Login" tab at the top of the screen.

    Then enter your contact email address.

    Please note: If an in-store or Clarins stand purchase has already been registered with this email address, we will send you a confirmation link in an email with the subject line "Your Clarins Account Verification Link".

    You can then create your password in accordance with security standards:

    Finally, fill in your personal information, allowing you to make online orders quickly:

    Don't forget to take advantage of our welcome offer! Get free shipping with your first online order!
  3. I have made a purchase in-store or at a Clarins stand - do I already have a personal account on Clarins.com?

    Your personal account on Clarins.com will not automatically be created when you make a purchase in a Clarins store or at a Clarins stand.

    If you provided us with your email address when you made your purchase in-store, it is easy to create your personal account on Clarins.com.

    Your email address will automatically be recognised when you enter it in the login form, and you will receive an email to activate your account.

    If at the time of purchase you did not provide us with your email address, you will need to create your personal account on Clarins.com.

MY PERSONAL DATA

  1. I forgot my password

    From the "My Account" section, you can retrieve your password by clicking the Forgotten Password link.

    Just fill in your contact email and validate your request. A link to reset your password will be sent to your email address.

    Please note: for security reasons, this link will only be valid for a few minutes.
  2. How can I change my personal information?

    To update your account information please sign in by clicking on My Account, located at the top of every clarins.com web page.

    You can change your:
    - login
    - password
    - delivery addresses
    - billing information

    You can create, delete, and save multiple delivery addresses in your Account Settings. To create or add a new address, just click on the Create a New Address button. To delete or edit an address, just click on the Edit/Delete buttons located below each address.

DELETE MY ACCOUNT

  1. How do I delete my Clarins.com account?

    We are sorry that you wish to delete your Clarins account.

    For us to delete your account online, we ask you to contact our customer service team via our contact form.

    Proof of identity will be requested for security reasons.

    Just want to change your email address? Go to the section "Change my personal information"
  2. How do I delete all my personal information held by Clarins?

    In line with applicable regulations, you have the right to access, rectify, delete and transfer information concerning you, as well as the right to oppose to and restrict its processing. You may withdraw your consent at any time. You can also provide guidance for storing, deleting and disclosing your personal information after your death.

    To exercise these rights, send us a request with proof of your identity:

    By emailing our customer service team;
    By post to the following address:
    Clarins House
    92 Upper George's Street
    Dun Laoghaire
    Co. Dublin

    We will inform you of the measures taken following your request as soon as possible and within a maximum of one month of receipt of your request. However, we reserve the right not to take action on requests that are manifestly unfounded or excessive.

    For more information, please read our Privacy Policy.

NEWSLETTER SUBSCRIPTION

  1. What are the benefits of subscribing to the Clarins newsletter?

    Staying connected with us and learning all about the Clarins universe!

    Because Clarins likes to bring a smile to your face all year round. You’ll have access to lots of advantages:

    Exclusive offers

    Special gifts

    Clarins news about our products and services

    Don't wait any longer - sign up today! Go to the bottom of our homepage.
  2. How do I unsubscribe from the newsletter?

    We're sorry to see you go...

    To unsubscribe, simply click on the unsubscribe link at the bottom of one of our newsletters.

    If you have created an online account, you can also do this from your account. Go to "My Account” and click "My Personal Information".

    You will be able to unsubscribe from all or some of our communications.