Stay home,
take care
Because we are going through an exceptional situation here are all the information you need so that we can provide you the best service possible;
Know that the health of our teams is more important than ever, which is why we are counting on your solidarity during these difficult times.
Our e-shop is still open !
Deliveries
The preparation of your online orders is always ensured. We took all the necessary measures to preserve the security of the Clarins teams and of our partners but also yours.
Following these new safety and distancing instructions, the preparation time is extended by 1 to 2 days. Delivery times are also extended from 2 to 3 days. An order placed online will be received within 7 working days on average. We thank you for your patience.
The delivery is always ensured by our transporter at your place. Distancing during delivery is also necessary, deliveries will now be contactless, directly to your door.
During this period and until further notice, delivery is no longer guaranteed at most withdrawal points. We invite you to go directly to the website of the transporter in order to know the latest information related to openings and closings.
Returns and refunds
Returns are free.
The return period will be extended by 15 days at the end of the confinement period (whatever the given period). Reimbursement will be made automatically, within 14 days, upon receipt at our warehouse. If your package cannot be delivered due to the announcement of new restriction zones, the package will return to the warehouse and will also be refunded. We’ll invite you to order after the containment period ends.
Shops
For the health of all and following the decisions issued by the government, we have closed all our points of sale and stands in department stores until further notice. Our priority is to contribute to the common effort to curb the spread of the Coronavirus around the world.
Customer care
We want to continue taking care of you during this delicate period, while also taking care of our employees. Our team of advisers will therefore be there to assist you, on telework and in a flexible schedule from 9 a.m. to 5 p.m. Monday to Friday. Thank you for your many messages, which take a little longer than usual to respond to.
We recommend that you favor contact by e-mail via our Contact Form. We can answer them more easily.
+603 2141 0051
Monday to Friday 9:30am to 5:30pm
See our FAQ here
